Comparison of Azure Support Plans

A searchable database that contains support questions and solutions from a community of Azure experts, developers, clients, and users.
Microsoft Azure is a comprehensive series of cloud-based totally services and capabilities, ranging from Infrastructure as a Service virtual machines to Software as a Service offerings, which includes Office 365. Using Azure subscriptions, groups can choose which azure support and features they want to deploy in the cloud. Prior to deployment to Azure, it’s far important to recognise how Microsoft payments for Azure services as well as what degrees of help are furnished.
This course presents an evidence of Azure subscriptions, the distinct types of subscriptions which can be available, and the alternatives available that can be used to store money in an Azure deployment. The path then focuses on Azure offerings, how they’re priced and, where applicable, what metering costs are related to the carrier, and how it is metered. This course additionally covers the Service Level Agreements that are to be had for a number of the Azure services and the exceptional degrees of aid that can be purchased. Lastly, it covers the Azure carrier lifecycle, along with public and personal previews of new services and functions, and how you may be notified when they end up to be had for preview.
Learning Objectives
Understand Azure subscriptions and subscription kinds
Understand Microsoft’s Azure pricing
Plan and manipulate charges associated with subscriptions
Understand Azure guide alternatives
Understand Microsoft’s Service Level Agreements
Understand Azure’s provider lifecycle
Intended Audience
Sellers or clients of cloud-based solutions and offerings
Individuals preparing for Microsoft’s Azure AZ-900 examination
Basic know-how of cloud computing
Experience with Azure, whilst now not required, will be beneficial
You can locate information about the Basic assist option for Azure at this link, in conjunction with information about the other assist alternatives cited in this lecture. For greater records approximately the Premier aid plan, please go to this link.
Microsoft gives 4 guide plans that may provide you with technical assist, developer, trendy, expert direct, and ultimate. The developer plan is for trial and non-production environments and offers technical guide throughout regular business hours. The reaction time from Microsoft for this plan is within 8 hours. The Standard plan offers 24/7 access to support engineers by means of phone or email on your manufacturing workloads. And Microsoft’s reaction time is within one hour. The Professional Direct plan also offers 24/7 technical aid with a one-hour response time but additionally includes operational assist, schooling, and proactive guidance from a ProDirect shipping supervisor. The Premier plan offers 24/7 technical support with a fifteen-minute reaction time and includes all the capabilities of the Professional Direct plan, however consists of guidance by a delegated technical account supervisor.

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